FAQs

Shipping
We want to get your purchase to you safely and as soon as possible.

CANADA & USA
We ship Canada Post/USPS air mail without tracking. Items ship within five (5) working days of the completed sale transaction. Deliveries within Canada and the US take, on average, 4 to 10 business days. For tracked shipping options please contact before buying.
Local delivery via customer pick-up is available within Toronto.

INTERNATIONAL (excl. USA)
Quoted rates are for International Air Parcel service through Canada Post, delivery in approximately 10 to 15 business days. This option excludes insurance and tracking. Items not received by the purchaser/damaged in transit are not refundable without insurance. For quotes on insured and tracked shipments, please contact before buying. We currently ship to: Australia, Austria, Belgium, China, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Isle of Man, Italy, Japan, Monaco, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States (62 States and minor outlying Islands).

Customs policy:
*International buyers are responsible for any extra fees, duties, brokerage charges or any other charges put in place by your country. Please make sure you understand your country's laws before purchasing.

We are green! your purchase may reach you in 100% recycled packaging.
Refunds and Exchanges
We do our best to provide you with all the information you need prior to making your purchase. Generally we observe a no refunds, no exchanges policy for a few reasons:

1. Vintage garments are, by virtue of their age, generally imperfect. Similarly the life of the garment once purchased depends on a host of factors outside of our control.
2. Comprehensive measurements and sizing are given with the listing. We encourage you to contact us with queries about size and fit before purchasing. Should you receive your item and it doesn't fit quite as you hoped, we always recommend having the garment tailored to fit you perfectly.
3. Full details are given of the design label, complete garment measurements, fabric, care instructions and condition including any flaws, to the extent that we have this information at our disposal.

In the unlikely event that you encounter a problem, please contact us right away and we will do our very best to turn your experience into a good one. Every problem is different, as are the solutions. We are confident that you can enjoy every piece we offer and are happy to accomodate returns where necessary. In the event that a return is approved, we will refund you for the purchase price (less shipping) once we receive the item back in usable, undamaged condition. Return shipping is not covered by Koki-Teno, refunds are given up to 21 days from the date of initial shipping to purchaser. Simply mail the item back to us in Toronto with tracking and provide us with the tracking info of the parcel being returned. Customs and duties charges will not be refunded by Koki-Teno. We can not be held responsible should the returned item not reach us for any reason. Unauthorized Returns will not be accepted or refunded under any circumstances.

 

If you need any additional information about the product you are interested in please let us know, we'd be happy to provide you with measurements and additional pictures. 

Vintage items generally come with minor imperfections, which we believe to be part of the charm of owning and wearing vintage. We will happily provide extra photos and measurements for you if you are unsure about purchasing. If a small detail goes unnoticed, we hope you will accept this as a natural element of buying and wearing vintage clothing and accessories.

The fabric and threads used in these garments are aged. We can not predict how long the garment will survive once purchased. Remember to keep the age of the garment in mind when wearing & washing.
Additional policies and FAQs
Unless specifically stated in the listing, accessories such as belts, jewelry, bags and secondary garments pictured with the listed item are not included in the listing and are not sold with the listed item. Each listing is for one item only, detailed with measurements in the item description, unless otherwise stated.

Some garments have been carefully cleaned prior to listing for sale.

All clothing items are measured flat. To ensure a good fit, it is recommended that you compare your personal measurements and measurements of your own clothing to the ones in the listings. Should you require further measurements, we will happily provide them for you.

Measurement Summary:

Bust = underarm seam to underarm seam, doubled
Shoulder to shoulder: Shoulder seam to shoulder seam (where the sleeve is attached to the body)
Sleeve: Cuff to shoulder seam
Waist: Smallest part of waist, close to natural waist, doubled
Hips: Largest part of hip area, doubled
Length: Top of shoulder seam to bottom of hem
Shoe sizing is given in US Women's Sizing. Conversions are as follows, measurement are a general guide only, specific items may differ depending on manufacturer:


Colours may appear slightly different in person than in digital images, depending on your monitor's settings.

If you have any questions, concerns or queries, we'd love to hear from you.

Happy Shopping!